Privacy policy

1. Data controller

The data controller for personal data collected on this website is: FAYET Margaux, 4 rue du Moulin d'Eau, 63200 Riom, France, margaux.fyt12@gmail.com.

2. Data collected

When you use our website and services, we may collect the following data:

• First and last name
• Email address
• Phone number / WhatsApp / Telegram
• Payment information (processed by Stripe, not stored by Fluentia)
• Connection and browsing data (cookies, IP address)

3. Purposes of processing

Your data is collected for the following purposes:

• Managing your account and access to services
• Processing and tracking your lesson bookings
• Communications regarding your lessons (confirmations, reminders)
• Improving our services and user experience
• Compliance with our legal obligations

4. Legal basis for processing

The processing of your data is based on the following legal grounds: performance of a contract (provision of lessons), compliance with a legal obligation, and your consent (for marketing communications, where applicable).

5. Retention period

Your data is retained for as long as necessary to fulfil the purposes for which it was collected, and in accordance with legal retention periods (generally 3 to 5 years after the end of the contractual relationship).

6. Data sharing

Your data is not sold to third parties. It may be shared with technical service providers in order to deliver our services (hosting, payment via Stripe, messaging). These providers are required to respect the confidentiality of your data.

7. Your rights (GDPR)

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access to your data
• Right to rectification
• Right to erasure (« right to be forgotten »)
• Right to restriction of processing
• Right to data portability
• Right to object

To exercise these rights, contact us at margaux.fyt12@gmail.com. You also have the right to lodge a complaint with the CNIL (www.cnil.fr).